Do you deliver,set up, dismantle and collect the castles?
Yes, and it's all included in the price. We may make a small fuel charge for deliveries outside our normal area.
On what days can I hire a castle?
Our bouncy castles are available seven days a week. including bank holidays.
How long can I keep the castle?
The bouncy castle is yours for a whole day or for only a few hours but the price will be the same because the same amount of work is involved for us. Our aim is to deliver and collect at the time to suit you. We start delivering from 8am .The latest collection will be 9.0pm unless you have requested over night hire. In these cases you must ensure that there is enough light around the castle.
Do I need to provide anything?
Only access to a power supply. Our driver will bring all neccessary equipment with him. This will include the bouncy castle that you have hired, ground sheets, safety mats, extension leads and circuit breakers and inflation fan. We have extension leads up to 50m long (approximately 164ft), Please tell us if the bouncy castle will be further away from an electricity supply than this. A generator may be needed. There is an extra charge for a generator.
Can the bouncy castle be inflated indoors?
Yes, most of our bouncy castles can be inflated indoors, we will provide sandbags to hold the bouncy castle down. You will need to check the ceiling height of the venue and just let us know.
Can the bouncy castle be set up on a slope?
No this is not possible however if it is a slight slope it may be ok, you will need to discuss this prior to the booking.
What about the weather?
Most of our bouncy castles have built in shower covers so they can be used in showery conditions. Bouncy castles should not be used in very heavy rain due to safety reasons if the weather is to bad on the day of hire we will ring to arrange another suitable date.
Do you hire over night?
We do not hire out our childrens castles overnight as we have found in the past that adults tend to use them .We do hire out Adults castle overnight there is small extra charge for this.
Do i have to pay a deposit.?
No we do not require a deposit.
How do we pay?
Most people choose to pay cash on delivery,we do not except cheques on the day of hire.Cheque payments need to be received in sufficent time for funds to clear before the booking date.
What if i need to cancel?
You can cancel at anytime. There will be no charge.
Do you have insurance ?
A: Yes, £1m, but it is important that the hirer appreciates what this means. PLI covers the hirer against loss, damage or injury caused by inappropriate or unsafe set-up, or faulty equipment. It DOES NOT protect against loss, damage or injury caused through either negligent use of the equipment, or altering any aspect of the set-up after delivery, or through normal use where accidents may occur.